Privacy Policy

1. Introduction

Welcome to WEGO. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform at wegodelivery.app and our mobile applications.

By using WEGO, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

When you create an account or place an order, we may collect:

• Name and contact information (email address, phone number)
• Delivery addresses
• Payment information (processed securely through our payment provider)
• Account credentials
• Profile preferences and dietary restrictions

2.2 Order Data

We collect information about your orders, including:

• Items ordered and order history
• Restaurant preferences and favorites
• Special instructions and customisations
• Order ratings and reviews

2.3 Location Data

With your consent, we collect location information to:

• Show nearby restaurants and delivery options
• Provide accurate delivery estimates
• Enable real-time order tracking
• Determine delivery feasibility based on restaurant delivery zones

2.4 Technical Data

We automatically collect certain information when you use our platform:

• Device information (type, operating system, unique identifiers)
• Browser type and version
• IP address and general location
• Usage data (pages visited, features used, interaction patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your food delivery orders
• Coordinate with restaurants for order preparation
• Assign and manage delivery drivers
• Process payments securely
• Send order confirmations, updates, and delivery notifications
• Provide customer support and respond to enquiries
• Improve our platform, services, and user experience
• Personalise your experience with relevant recommendations
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Send promotional communications (with your consent)

4. Information Sharing

We share your information with third parties only as necessary to provide our services:

4.1 Restaurants

When you place an order, we share your name, delivery address, phone number, and order details with the restaurant to prepare your order. Restaurants may contact you directly regarding your order if needed.

4.2 Delivery Drivers

We share your name, delivery address, phone number, and relevant order information with delivery drivers to complete your delivery. Drivers can contact you regarding delivery instructions or if they cannot locate your address.

4.3 Service Providers

We work with trusted third-party service providers for:

• Payment processing (Stripe)
• Cloud hosting and data storage (Supabase)
• Email and SMS communications
• Analytics and platform improvement
• Customer support tools

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain your account
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements

Order history is retained for a minimum of 7 years for accounting purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Rights

Under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the details provided below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

8. Cookies

We use cookies and similar technologies to enhance your experience on our platform. These include:

• Essential cookies: Required for the platform to function properly
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how users interact with our platform

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: