Question 1

How do I place an order?

Accepted Answer

Browse restaurants near you, select items from their menu, add them to your cart, and proceed to checkout. You can order as a guest or create an account.

Question 2

Can I order without creating an account?

Accepted Answer

Yes! Guest checkout is available. You'll receive an email with a link to track your order.

Question 3

Can I modify my order after placing it?

Accepted Answer

Once an order is placed, it cannot be modified. If you need changes, please contact our support team through the contact form.

Question 4

How do I cancel an order?

Accepted Answer

Order cancellation depends on the order status. If the restaurant hasn't started preparing your food, you may be able to cancel. Please contact our support team for assistance.

Question 5

How long does delivery take?

Accepted Answer

Delivery times vary by restaurant and distance. Estimated delivery time is shown at checkout before you place your order.

Question 6

How can I track my order?

Accepted Answer

After placing your order, you can track it in real-time on the order tracking page. You'll see the order status and your driver's location on a map.

Question 7

What are the delivery zones?

Accepted Answer

WEGO currently delivers in Nerja, Frigiliana, and surrounding areas on the Costa del Sol. Delivery availability is checked at checkout based on your address.

Question 8

Can I pick up my order instead?

Accepted Answer

Some restaurants offer pickup. If available, you'll see the pickup option at checkout.

Question 9

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Question 10

Can I tip the driver?

Accepted Answer

Yes! You can add a tip for your delivery driver at checkout.

Question 11

How do I apply a promotional code?

Accepted Answer

Enter your promotional code in the promo code field at checkout. The discount will be applied to your order total.

Question 12

How do I get a refund?

Accepted Answer

For refund requests, please contact our support team through the contact form below. Include your order number and reason for the refund.

Question 13

How do I find restaurants near me?

Accepted Answer

Enter your delivery address on the homepage. We'll show you all available restaurants that deliver to your area.

Question 14

What do the price symbols (€, €€, €€€) mean?

Accepted Answer

These indicate the restaurant's price range: € is budget-friendly, €€ is moderate, and €€€ is higher-end.

Question 15

Can I save my favorite restaurants?

Accepted Answer

Yes! When logged in, click the heart icon on any restaurant to save it to your favorites for quick access.

Question 16

What if a restaurant is closed?

Accepted Answer

Restaurant operating hours are displayed on their page. You can still browse their menu when they're closed, but you won't be able to place an order until they open.

Question 17

How do I create an account?

Accepted Answer

Click 'Sign Up' in the top menu and follow the registration steps. You can sign up with your email address.

Question 18

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password.

Question 19

How do I manage my saved addresses?

Accepted Answer

Go to your account settings and select 'Addresses'. You can add, edit, or remove delivery addresses.

Question 20

How do I delete my account?

Accepted Answer

Go to your account settings and select 'Privacy'. You'll find the option to delete your account. This action is permanent.

Help & Support

Frequently Asked Questions

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